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Explore our comprehensive support resources, where we address FAQs and offer a wide range of articles to guide you through using the CloudCharge app.
Frequently Asked Questions
With a balancer, you optimize the use of all available power in your installation. A load balancer monitors power consumption and distributes available power directly to the charging station. Refer to the support articles provided by your charger manufacturer for detailed instructions tailored to your specific charger model.
If you have a DEFA Power: Follow DEFA’s guides and instructions for DEFA Balancer.
To access the full range of features and functionalities of your home charger, your home charger needs to be connected to the internet. Refer to the support articles provided by your charger manufacturer for detailed instructions tailored to your specific charger model.
If you have DEFA Power: Follow the Wi-Fi or Cellular Connectivity guides to connect DEFA Power to the Internet.
With PowerSmart, you can lower your charging costs by using our two features EcoMode and Max Power. With EcoMode you charge when the spot price is at its lowest. With Max Power you can reduce the charging power to avoid extra charges resulting from high power consumption during peak hours.
Read more about EcoMode and charging when spot prices are at its lowest here.
Read more about Max Power and reducing charging power here.
To pay for your charging sessions via invoice, the charging station owner must enable invoice payments for you. The invoice is then sent to you by email at the beginning of each month, and you can pay it using a card, Apple Pay, or Google Pay.