Restart Your Home Charger

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If you experience any trouble with your charger, try restarting it to see if that solves the problem before contacting support.

1. Select the charger

In the app, tap on My Chargers at the bottom of the screen and select the charger you want to restart.

Screenshot of CloudCharge App - Selecting charger

2. Select Access Control and Activate

Tap on the cogwheel icon to go to Charger Settings.

Screenshot of CloudCharge App - Charger settings

3. Restart the charger

Select Advanced, then choose Restart Charger.

Screenshot of CloudCharge App - Restarting charger

4. Wait for the charger to restart

The charger will restart and be unavailable for a few minutes, depending on the model.

Screenshot of CloudCharge App - Waiting for restart

5. Charger has restarted

Once the charger has restarted, it will become available again in the app.

As an alternative to restarting the charger from the app, you can turn off the charger, wait 10 seconds, and then turn it on again.


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