CloudCharge Support International
We are happy to help you if you have questions or problems related to:
- Login to CloudCharge
- Features in the app or portal
- Payments
If you have problems with the physical charger, please contact the charger owner or vendor.
Our support services are provided by DEFA. In addition to using the contact form, you can also reach us by phone at
When calling, please select option 1 for EV-charging/e-Mobility and then option 2 for questions about CloudCharge/payment solutions.
Opening hours: Monday to Friday, 08:00 to 16:00 (CET)